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Frequently Asked Questions

Why are you doing rentals for free?
What is required to rent?
Is shipping figured into the point price?
What if I don't return my rentals?
What is your return policy?
How long does shipping take?
Who can I contact with any other questions or concerns?


Q: Why are you doing rentals for free?

A:Just as books have libraries why doesn't that apply to video games and other media? VGX functions as a library for media(even video games).



Q: What is required to rent?

A: First, you need an account with us. It's easy to sign up. Next, you need points on your account. You can trade-in your games for points or purchase them. Note: You need enough points to cover the rental price and a deposit. For example, if a game is 2 points to rent and 10 to own, you will need 10 points. Upon rental 10 points will be used, 8 of which is a deposit. On return of the rental, your 8 points are returned to your spendable points pool again.



Q:Is shipping figured into the point price?

A:Yes, the amount of points you use for both renting or purchasing is the total paid to get it to your door.



Q:What if I don't return my rentals?

A: Your deposit covers this. You do not have to return the item, you just will not get your deposit back. REMEMBER: you can always renew(for 2 more weeks) your rentals for only 1 point!



Q:What is your return policy?

A:We have a 7-day return policy. We test all games when they come in and before they are shipped but if your purchased game does not work you may send it back for a full refund. You may also return a game for any reason but may not qualify for full refund. Please contact us to ask about your situation.



Q:How long does shipping take?

A:We ship almost everything USPS and you should receive your orders 3-10 business days from when you ordered.



Q:Who can I contact with any other questions or concerns?

A:Please contact us Here. If you haven't gotten a response you can email our webmaster at andy@videogameexperiment.com with any questions or concerns