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Frequently Asked Questions

I can't login or rent! What's wrong?
Why are you doing this for free?
Is shipping figured into the point price?
What if I don't return my rentals?
Can I save by renting or buying multiple things at once?
What is your return policy?
How long does shipping take?
Who can I contact with any other questions or concerns?


Q:I can't login or rent! What's wrong?

A:Your browser probably doesn't have javascript enabled.



Q: Why are you doing rentals for free?

A:Just as books have libraries why doesn't that apply to video games and other media? VGX functions as a library for media(even video games).



Q:Is shipping figured into the point price?

A:Yes, the amount of points you use for both renting or purchasing is the total paid to get it to your door.



Q:Can I save by purchasing multiple media titles at once?

A:Yes, if you purchase at least 2 titles at once, any title purchased thereafter will be discounted by 1 point.



Q:What if I don't return my rentals?

A:There will be a 5 point charge for each week after the dueback date. After 4 weeks past due, we will request payment through email and/or Paypal. If still nothing resolved, a collection agency will unfortunately be used. REMEMBER: you can always renew(for 2 more weeks) your rentals for only 1 point!



Q:What is your return policy?

A:We have a 7-day return policy. We test all games when they come in and before they are shipped but if your purchased game does not work you may send it back for a full refund. You may also return a game for any reason but may not qualify for full refund. Please contact us to ask about your situation.



Q:How long does shipping take?

A:We ship almost everything USPS First Class and you should receive your orders 3-10 business days from when you ordered.



Q:Who can I contact with any other questions or concerns?

A:You can email our webmaster at andy@videogameexperiment.com with any questions or concerns